Sanatron Return Policy

14 days after product has been received. We stand 100% behind our products. If there was a mistake on our part, we will be accountable and we will do everything we can to deliver to you what we promised. Or if things do not work out, you will be refunded 100% of your money including shipping, and we will part on good terms and as friends. If the mistake was on your part or you decided that you didn`t want it after all, you will pay for shipping and we will fully refund rest of your money. Chamber must be insured during return shipping for the price that you paid for and in the same condition you received it.

If you are looking to return your product after our 14 days return policy, you should contact us to discuss the terms because you still may qualify for your money back depending on the condition of your returned product.

If your item is damaged or lost during shipping, please contact us because your item has been fully insured. We will start a claim immediately and once approved, your entire purchase will be refunded and/or we will replace your item. Insurance claims may take up to 60 days to process, usually it`s about 30 days, but it`s beyond our control and up to the carrier.

Any item returned due to buyer error will be refunded (less) original shipping cost to and from customer. Returns will only be accepted within fourteen (14) days of receiving the item and must be sent back in the original condition that the item was received. Please allow 30 days for your refund to process.

Return Policy does NOT apply to custom items, jobs, or products. If you have asked us to modify any of our standard products, you will not be able to return your item. However, we are nice guys and we want to make the best out of any situation, so please contact us to discuss the terms of you returning a custom item.